Online Store

Making a purchase

• Can I pre-order a bike?
• Can I order a Brompton Electric with home delivery?
• The product I want to purchase is out of stock. How can I find out when it will be back in stock?
• Can I place an order for a custom bike online?
• Is there a full range of accessories available online?
• Can I order without the pedals or saddle?

Shipping options

• What countries do you ship online orders to?
• What are the current delivery times for online purchases?

Returns

• Returning an item
• How can I cancel my order?
• Do you offer free returns for unwanted items?
• Can I trial the bike first and return it, if it is not suitable for me?
• I've bought a bike online for home delivery, but would like to return it. Can I return it to a Brompton retailer?  

Track your order

• Can I make changes to my order?
• How can I track my online order?

Payment and VAT

• What are the accepted payment methods?
• Can I use my Cycle Scheme voucher to order a bike?
• Can I get a tax refund?