Online Store

Making a purchase

• Can I pre-order a bike?
• The product I want to purchase is out of stock. How can I find out when it will be back in stock?
• Can I place an order for a custom bike online?
• Is there a full range of accessories available online?
• How can I buy Brompton spares and accessories?
• Can I order a Brompton Electric with home delivery?

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Shipping options

• What countries do you ship online orders to?
• Can I have my bike delivered to another country? (e.g. whilst on holiday/business trip)
• If I purchase a bike online, can I get it shipped internationally?
• What are the current delivery times for online purchases?

Returns/Exchanges

• How can I cancel my order?
• Do you offer free returns for unwanted items?
• Can I trial the bike first and return it, if it is not suitable for me?
• I've bought a bike online for home delivery, but would like to return it. Can I return it to a Brompton dealer?  
• Can I return the bike? 
• Returning or exchanging an item

Track your order

• Can I change the delivery address on my order?
• Can I change my order?
• How can I track my online order?
• Which courier will deliver my Brompton bike? Will I receive tracking?  

Payment and VAT

• What are the accepted payment methods?
• Can I use my Cycle Scheme voucher to order a bike?
• Can I get a tax refund?