If the agent is showing as unavailable, they may be on another call or you might be calling out of hours.  
 
Please note that certain web browsers are not fully supported. For the best results, try using Chrome or Firefox. Alternatively, you try using your phone or tablet instead. 

  Pourquoi ne puis-je pas me connecter ?

Waarom kan ik geen verbinding maken?

Warum kann ich keine Verbindung herstellen?

  Perché non riesco a connettermi?

¿Por qué no me puedo conectar?