Brompton is committed to quality; if our products have failed you in any way, please return them and we will either exchange them or give you your money back. As long as our returns procedure is followed, we will cover the cost of returning the item (UK only).
‘Sale’ items have very small margins; this means we are unable to offer free post on returns. If you wish to send some Sale items back for exchange or refund, you will have to pay for the postage yourself; however, we will send the exchanged items back to you without charging you for the postage.
How to return or exchange an item
You do not have to pay to return an item if the shipping address is in the UK (except where Sale items are concerned). To return an item, please fill in this on-line form and our customer service team will in touch..
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